Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, uninstalled, or unworn, with all hardware, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@northlights.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@northlights.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We are unable to return or warranty items due to negligence, abuse, unauthorized repair, or seal tampering. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you need to exchange a product for a different size or beam pattern please contact us. We may be able to send out your exchange once the original one has been returned. 

Refunds
We will notify you once we’ve received and inspected your return within 7-10 business days, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it can take 3-5 business days for your bank or credit card company to process and post the refund too.